Warranty & policies
Our warranty in plain English
How coverage works, what it does not cover, and how to make a claim. Your invoice and our written Limited Warranty are the official terms.
What is covered
Look for the Warranty mark
Coverage applies to the lines marked Warranty on your invoice. Your estimate shows which items will carry the mark, and for how long, before you approve the work.
Our workmanship
3 months or 5,000 miles
Labor on each marked line is covered for the period shown on that line. If a line shows no period, coverage is 3 months or 5,000 miles, whichever comes first. If our work causes a failure, we fix it at no charge.
Parts we supply
The maker's warranty
Parts carry their manufacturer's warranty, for example 3 months or 15,000 miles, shown on the line. We file the claim with the maker for you. Labor to replace a part that fails from a maker's defect is billed at our posted rate unless the maker pays it.
Coverage starts on the invoice date and mileage, belongs to the customer and vehicle on the invoice, and ends if the vehicle is sold.
Engine work
Break-in matters
- Drive gently for the break-in milesUsually 500 to 1,000 miles, as shown on your invoice. No hard launches, high RPM, full throttle, towing or track use.
- First oil change is on usAt the end of break-in, bring the car back for its first oil change and inspection, included with the build.
- Follow it to keep coverageCoverage on engine work requires the break-in and that first service. Damage from hard driving during break-in is not covered.
What is not covered
Even on marked items
Texas law still requires our work to be done in a good and workmanlike manner, whether or not a line is marked Warranty.
- Abuse, such as repeated hard launches, over-revving, running excessive boost, or driving with warning lights on
- Racing, track days, drifting, off-road driving or other competition use
- Neglect, accidents, missed maintenance, or overheating not caused by a covered failure
- Normal wear items such as brake pads and rotors, clutches, tires and wiper blades
- Parts or systems we did not repair, including repairs we recommended that you declined
- Failures caused by work, modifications or tuning changes made by anyone else
- Items not marked Warranty, and parts you supplied
- Towing, rental cars, lodging, and lost time or income
Making a claim
If something goes wrong
Stop driving and contact us as soon as you notice a problem: call (816) 882-0422 or email nazeeh@mostwanted-performance.com.
- Bring the car to the shop, with your invoice if you have it.
- We inspect the car and the failed parts at no charge to find the cause, and we may review data logs.
- If our workmanship caused the failure, we fix it at no charge.
- If a part failed, we file the claim with the part maker under its warranty terms.
- If the failure is not covered, we explain why and give you an estimate before doing any work.
Shop policies
The short version
Full terms are on your estimate and repair order. Nothing here limits any implied warranty or other rights you have under Texas law.
Estimates
Good for 30 days, with parts and labor listed separately. No work and no added charges without your approval.
Diagnosis
Billed at our posted hourly rate. We tell you the charge before we start.
Special-order parts
Performance and special-order parts may need a deposit. If you cancel after we order, you pay any restocking fee and parts that can't be returned.
Payment
Due in full when you pick up your car.
Storage
If your car is not picked up within 3 business days after we tell you it's ready, storage is $25 a day.
Photos
We photograph cars to record their condition and our work. We post them only with your permission, with plates and personal details hidden.
Questions about coverage?
Call us at (816) 882-0422 or send a request and we will walk you through it.